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I am based in Bordeaux, France, and all orders are carefully packaged and shipped from here, in a matter of 2-3 business days.
Delivery times:
Within France: usually 2–4 business days
Within Europe: usually 4–7 business days
Please note that currently I do not ship to the UK or the USA due to recent legal and political changes.
Although Switzerland is part of the Schengen Area, it is not part of the EU customs union. This means that import taxes may apply when ordering from outside your country. These charges are determined solely by your local customs authorities, and I am unfortunately not able to anticipate or cover them.
- For hygiene reasons, I cannot accept returns unless there is a genuine issue with the product.
- Cancellations are also not possible once an order has been completed and shipped.
- If you notice any problems upon delivery, please contact me within 48 hours with a description of the issue and photos so we can find a solution together.
Regarding Jewellery: the porcelain itself is extremely durable, but the added materials usually have a shorter lifespan. My designs, however, are meant last and be worn for a long time. So, if something happens to a pendant or piece, I am happy to provide replacement parts or offer repairs. A small fee may apply, but I am always glad to help.