I am based in Bordeaux, France, and all orders are carefully packaged and shipped from here, in a matter of 2-3 business days. Delivery times:Within France: usually 2–4 business daysWithin Europe: usually 4–7 business daysOutside of Europe: between 5-10 days.

Please note that import taxes may apply when ordering from outside your country. These charges are determined solely by your local customs authorities, and I am unfortunately not able to anticipate or cover them.

Your answers for every scenario:What happens if my ceramics arrive broken or damaged?Your pieces are packed with the utmost care, but ceramics can be fragile in transit! If your piece arrives broken, cracked:Please reach out within 48 hours of delivery with a clear photo of the damaged item and the packaging. I can send you a replacement free of charge or issue a full refund, including your original shipping costs. Can I change my mind and return my ceramics?Of Course! Within 14 days from the day your package was delivered.How to do it: Just send me an email. Once you notify me, you have another 14 days to physically mail the ceramics back to my little studio.   Who pays for the return shipping costs?Unless an item arrived damaged or faulty, the customer is responsible for covering the return shipping costs. Please use a tracked shipping service and keep your receipt.⚠️ Important Packing Note: You are responsible for the items until they safely arrive back at the studio. Please reuse the original packaging to ensure the ceramics don't break on their journey back. If an item returns broken due to poor repackaging, I cannot issue a full refund.

Every package is sent off with a tracking number, which you can find in your shipping notification. (Please also check your spam, if you don't find it right away). If your number doesn't work properly; let me know!